All I wanted, like any good Kevin Smith fan was to get a proper poster frame for my Zack and Miri poster.
This is large poster therefore a large frame; 27"x40".
Most stores do not carry this large size on their shelf so I hit the internet. I found one online that I could get for $19.97 plus tax and shipping. As I am cheap and did not want to pay approximately 25% of the cost of the item to get it delivered to my door, I chose to pick it up at the store and not pay for the shipping charges.
To protect the 'innocent' I shall refer the store as Schwal~Mart... Even better, S-Mart [because Bruce Campbell and Army of Darkness are awesome...].
I head to the local S-Mart to pick up the poster frames I ordered (I have a couple others that needed suitable frames).
I give my information to the employee and off she goes to get products.
Initially she brings out the one package with two of the three frames and goes to get the second box. As she is pulling the larger box out she calls out,
- 'You got the TV right?'
- 'No... It is another poster frame...'
- 'Well, your name is on it...'
After more searching for the right product and checking the computer, it is found that the order number on the TV is correct and it is what was sent on my behalf from the warehouse.
Two more S-Mart employees get involved and cant figure out what to do and keep looking to me for some brilliant idea as to how to handle this.
["YOUR THE S-MART EMPLOYEE! I JUST WANT MY POSTER FRAME..." I did not say this although I wanted to as this was not entirely there fault.]
After much discussion it was decided that they would refund the one item and I would have to take it up with the internet and just re-order the one item.
Out pop some receipts that I must sign for the 'return' of the item I never received.
It is for the wrong item. She just 'returned' the item that was correct and is then supposed to send it back to the warehouse.
Now it gets complicated.
1) She is unable to un-return the item as it already went through the computer.
2) The item that should have been returned was a price difference of $3.97 plus tax, which at this point I did not even care about.
'What are we going to do?'
Again... YOUR THE S-MART EMPLOYEE! I say to myself...
She decides to make up the $3.97 difference by taking if off of the price of the couple of items I had picked up and was going to buy.
Items total was $4.22, less $3.97...
...
...
...
Out comes the calculator to figure out how much I owe... (Spoiler, it was 25 cents... No calculator...)
I pay my 25 cents.
She then decides that they still need to 'return' the TV and with the difference of $4.51 still needs to come to me (she does not care about the previous $3.97 off that happened previously and I have decided to keep my mouth shut and not argue or try to help any more...)
Forty Five minutes later, I have $4.51 returned to my debit card, $17 and change returned to my PayPal account, paid 25 cents for something that I still think I should have paid $4.22 for and have 2/3rds of the poster frames that I bought but may have been returned and I have them anyway so they might be stolen... I am very confused...
I really wish I could have been a fly on the wall when she was trying to explain this whole thing to the manager and/or accounting office...
The questions that remain;
- Had I not been cheap and sprung for the delivery to my house, would I have found a TV on my doorstep?
- When I re-order my frame, do I pay for the shipping and see if I get a TV instead?
- If I do, what do I do with it?
- Should I pay for the shipping to try to pay back some of the $3.97 that I should not have received?
I am somewhat shocked at the number of times the employees said, I just would have taken the TV and not said anything... The cashier claims she would have realized that it was not supposed to be the TV but I am not 100% sure on that...
Based on the title, several legacies are not very rich...
What else would they just keep there mouth shut about?
